Monitoring is a continuous, round-the-clock function at all Netcore Web Site Management facilities. Netcore monitors all Web services, FTP services, SSL services, POP Mail and SMTP processes, using such monitoring systems as Site Scope, What’s Up Gold.
The Netcore Infrastructure Group (NIG) is manned 24x7x365 and share the same facilities to ensure that the Netcore Network and all servers are performing at peak efficiency.
The Netcore support team, personnel and processes are structured to prevent or resolve problems through clear, consistent communications, both internally and to our customers. As soon as a problem occurs, our Server Operations Center personnel open an incident ticket which triggers implementation of escalation procedures and processes. The customer is immediately notified about any impact to their service. The escalation procedures also include notification of Platinum Account Managers and Senior Engineers, as well as all levels of Netcore Executive Management. Shift supervisors are on staff 24x7x365 to manage escalations and ensure the successful resolution of these events.